Right to Access your Records

  • You have a right to request access to or copies of information about yourself that is in DHS or OHA records.
  • DHS or OHA shall respond to your request no later than 30 calendar days after receipt of the request.
  • If DHS or OHA is unable to act within 30 calendar days and your request does not include protected health information:
    • DHS or OHA may extend the response time up to 30 additional calendar days.
    • If the date is extended, you will be notified in writing of the reason for the delay and the date DHS or OHA will act on the request.
  • If DHS or OHA does not maintain the requested record, they will respond by:
    • Informing you where the record can be obtained;
    • Requesting the record from the person or entity who has the record and providing the record to you; or
    • Denying the request.
  • The record may be provided by DHS or OHA in the form or format you requested.
    • If it isn’t readily available as requested, your record will be provided in a format you and DHS or OHA agree to, which may include paper or electronic copies.
    • If you are requesting protected health information and you agree, you may be provided with a summary or explanation of the requested record rather than the record itself.
    • You may be granted access to the requested record at a time and place convenient for you and DHS or OHA.
    • You may be charged a fee for copying your records.
  • If DHS or OHA denies all or a portion of your request, you have a right to a written denial that includes the following:
    • The basis for the denial including your review rights and how to exercise these rights.
    • Information about how to file a complaint with DHS or OHA.
    • Information on how to access the privacy policy and Notice of Privacy Practices