You have a right to request access to or copies of information about yourself that is in DHS or OHA records.
DHS or OHA shall respond to your request no later than 30 calendar days after receipt of the request.
If DHS or OHA is unable to act within 30 calendar days and your request does not include protected health information:
DHS or OHA may extend the response time up to 30 additional calendar days.
If the date is extended, you will be notified in writing of the reason for the delay and the date DHS or OHA will act on the request.
If DHS or OHA does not maintain the requested record, they will respond by:
Informing you where the record can be obtained;
Requesting the record from the person or entity who has the record and providing the record to you; or
Denying the request.
The record may be provided by DHS or OHA in the form or format you requested.
If it isn’t readily available as requested, your record will be provided in a format you and DHS or OHA agree to, which may include paper or electronic copies.
If you are requesting protected health information and you agree, you may be provided with a summary or explanation of the requested record rather than the record itself.
You may be granted access to the requested record at a time and place convenient for you and DHS or OHA.
You may be charged a fee for copying your records.
If DHS or OHA denies all or a portion of your request, you have a right to a written denial that includes the following:
The basis for the denial including your review rights and how to exercise these rights.
Information about how to file a complaint with DHS or OHA.
Information on how to access the privacy policy and Notice of Privacy Practices